Refund policy
At Voltrexo, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, we are here to help you with an easy return and replacement process.
1. Return Eligibility
- We offer a 7-day return/replacement policy from the date of delivery.
- To be eligible for a return or replacement, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
2. Damages and Issues
- Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately within 48 hours of delivery.
- We request you to share clear photos or an unboxing video of the damaged item along with your order ID at voltrexo.support@gmail.com.
3. Non-Returnable Items
- Items marked as clearance or final sale.
- Products returned without original packaging or missing parts/accessories.
- Products damaged due to misuse by the customer.
4. Replacements & Refunds
- Replacements: Once your return request is approved and verified, we will arrange a pickup or dispatch a brand-new replacement product at no additional cost.
- Refunds: If a replacement is unavailable, we will initiate a refund. For prepaid orders, the amount will be refunded to your original payment method within 5-7 business days. For Cash on Delivery (COD) orders, refunds will be issued via UPI/Bank Transfer after collecting customer details.
5. Contact Us
For any return-related questions or support, feel free to contact us:
- Email: voltrexo.support@gmail.com